Privacy Policy

Effective Date: October 28, 2026

Inkcredible Notary & Apostille is operated by Jennifer L Shellhart, doing business as Inkcredible Notary & Apostille (“we,” “us,” or “our”) respects your privacy. We understand that notary and apostille services often involve important personal documents, and we take the responsibility of handling customer information seriously.

This Privacy Policy explains how we collect, use, protect, and share information when you visit inkcrediblenotary.com, contact us, request services, schedule appointments, or communicate with us.

1. Information We Collect

The information we collect depends on the services you request.

Contact information
We may collect your name, email address, phone number, mailing address, and other information you provide when contacting us.

Service inquiries
For notary and apostille requests, we may collect:

• Document types and quantities
• Document issuing locations and destination countries
• Appointment addresses and preferred times
• Service deadlines and special instructions
• Information needed to evaluate your request
• Questions or comments you choose to provide

Our initial online inquiry forms do not require customers to upload copies of sensitive documents.

Appointments and payments
We may collect appointment details, service charges, billing information, payment status, transaction records, invoices, and receipts.

Communications
We may maintain records of emails, telephone calls, text messages, website inquiries, and customer-service conversations.

Official notary records
California law requires notaries to maintain official journal records and verify signer identities. Depending on the notarization, these records may include identification information, signatures, and fingerprints.

Official notarial records are handled according to applicable California law.

Website information
Our website and hosting services may collect information such as IP addresses, device and browser details, referring websites, and page activity.

2. How We Use Your Information

We use information to:

• Respond to inquiries and provide customer support
• Prepare quotes and coordinate requested services
• Schedule and manage appointments
• Process notarizations and apostille requests
• Communicate about documents, shipping, and service status
• Process payments and issue receipts
• Maintain required business and notarial records
• Meet legal and regulatory obligations
• Maintain website security and functionality
• Improve our services and customer experience

We do not use customer document contents for advertising purposes.

3. Text Messaging and Communications

Inkcredible may communicate with customers by telephone, email, and text message.

When customers voluntarily opt in to service-related SMS messages, those communications may include appointment confirmations, reminders, scheduling changes, service updates, document-status notifications, and customer-support responses.

Message frequency varies depending on the services requested. Message and data rates may apply.

Customers may reply STOP to opt out of text messages or HELP for assistance.

SMS consent is optional and is not a condition of purchasing services.

Providing a telephone number or submitting a website form does not, by itself, constitute consent to receive automated text messages.

SMS Privacy and Non-Sharing Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Inkcredible does not sell customer mobile numbers or SMS consent information.

4. Payment Processing

Inkcredible uses a third-party payment processor, Stripe, to securely process electronic payments. We do not store full credit or debit card numbers in our customer records. We may retain payment confirmations, transaction details, invoices, and receipts for business and accounting purposes. Payment information processed by Stripe is subject to its Privacy Policy.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, maintain security, and understand website performance.

If enabled, analytics services such as Google Analytics may collect information about website visits, traffic sources, and interactions.

We do not intentionally send sensitive customer document contents or identification information to analytics or advertising services.

Visitors can manage certain cookies through browser settings and applicable website privacy controls.

6. Information Sharing

We may share necessary information with trusted service providers and organizations involved in fulfilling customer requests.

These may include:

Technology providers
HighLevel, Google Workspace, Stripe, and other providers supporting customer communications, scheduling, website functionality, and payments.

Government agencies
The California Secretary of State and other appropriate agencies or document-processing authorities when needed to complete an apostille or authentication request.

Shipping and courier services
Shipping and courier servicesCarriers and delivery providers, including FedEx, UPS, and/or USPS, to transport and return customer documents.

Professional advisers and legal authorities
Information may be disclosed when necessary for accounting, legal compliance, dispute resolution, or responding to lawful requests.

Customer-authorized recipients
Information may be shared with another person or organization when a customer authorizes the disclosure.

We do not sell customers’ document contents or personal information for marketing purposes.

7. Document Privacy and Handling

Our services may involve personal records such as birth certificates, marriage certificates, academic transcripts, powers of attorney, and other legal documents.

We ask customers not to submit Social Security numbers, passport numbers, financial account numbers, identification images, or other highly sensitive information through ordinary contact forms or unsolicited email.

When document review is necessary, we will explain the appropriate method for providing the information or document.

Original documents entrusted to Inkcredible may be handled, transported, and submitted to the appropriate processing authorities as necessary to complete the requested service.

Additional details are provided in our Document Handling Policy.

8. Website Chat and Automated Assistance

Inkcredible may use website chat or automated assistance to answer general questions and respond to inquiries.

Information provided through these features may be retained as part of our customer communications.

Customers should avoid submitting sensitive identification information or confidential document contents through general chat features unless specifically instructed to use an appropriate submission method.

Automated assistance does not replace individual document review or legal advice.

9. Information Security

We take reasonable measures intended to protect customer information from unauthorized access, loss, misuse, or improper disclosure.

Our business uses third-party technology providers for communications, customer management, and payment processing.

Access to information is managed according to operational needs.

Although we work to protect customer information, no electronic transmission or storage system can be guaranteed completely secure.

10. Information Retention

We retain information as reasonably necessary to provide requested services, maintain business records, resolve disputes, and meet legal obligations.

Retention periods vary according to the type of information.

Official California notarial journals and related records are subject to specific legal requirements and are not treated the same as ordinary website inquiries.

Information that is no longer necessary may be deleted or otherwise disposed of according to applicable requirements and our records-management procedures.

11. Your Privacy Choices

You may contact Inkcredible to:

• Request information about personal data we maintain
• Correct inaccurate contact information
• Request deletion of information where legally permitted
• Update communication preferences
• Withdraw optional SMS consent

Certain information may need to be retained for legal, regulatory, financial, or official recordkeeping purposes.

Additional privacy rights may apply depending on your location and applicable law.

Privacy requests may be sent to contact@inkcrediblenotary.com.

12. Children’s Privacy

Our website is not directed toward children under age 13.

Parents, guardians, or authorized representatives may request services involving documents related to minors where appropriate.

We do not knowingly solicit personal information directly from children under 13 through our general website services without appropriate authorization.

13. Third-Party Websites

Our website may link to government agencies, universities, payment providers, and other independent websites.

Those organizations maintain their own privacy practices and policies. Inkcredible is not responsible for websites or services outside our control.

14. Updates to This Policy

We may update this Privacy Policy as our services, technology, or legal requirements change.

When updates are made, we will revise the effective date and post the current version on our website.

15. Contact Us

Inkcredible Notary & Apostille
San Diego County, California

Email: contact@inkcrediblenotary.com

Phone: (619) 776-3311

Website: inkcrediblenotary.com